FAQ’s
Frequently Asked Questions
What is included?
Each package includes everything you need minus the alcohol: Piaggio Ape delivery, use of all six taps, one server (more if needed) with matching satellite bar, two hours of beverage service (additional hours can be added), personalized menu planning, set-up and break down, clear plastic drinkware, straws, white cocktail napkins, ice, and garnishes. Alcohol is not included in the rental fee. Fill out our inquiry form for a custom quote and list of custom add-ons.
What is NOT included?
The cost of alcoholic and non-alcoholic beverages, gratuity for the servers, are not included.
Why can’t we purchase alcohol through Vivilo?
In order to comply with state liquor laws, the host, venue or catering company must purchase the alcohol. However, we can assist you through the selection and order process. Good news, this benefits you as there are no hidden charges or markups on any of your beverages.
Do you serve non-alcoholic beverages?
Of course! We will gladly work with you to customize your menu to offer a variety of creative “mocktails” in addition to juices, sodas, cold-brew coffee, hot coffee, lattes and more. We love coming up with fun new ideas for everyone to enjoy!
What if the venue requires the use of their beverages and servers?
No problem at all. We understand that many venues require the us of their beverages and staff. Prior to your event, we will work with you and the venue to ensure things run smoothly. When you rent Vivilo you are responsible for any damages so make sure you are comfortable with the caterer and their staff.
What type of events use Vivilo?
Weddings, birthdays, corporate events, graduations, showers, grand openings, festivals, and more.
What type of insurance do you carry?
General liability insurance and more.
How do I secure Vivilo?
To secure your date, a signed contract and a 50% deposit are required.
What happens after I pay my deposit?
We work with you leading up to your event to prepare a beverage menu and other details for your memorable event.
Are there any physical limitations to where VIVI can be set up?
Our Piaggio Ape is electric, and we are able to drive Vivi almost anywhere. We can join you outdoors or indoors, as long as your entryway is wide enough to fit our Ape. Steep hills and wet grass make it difficult to drive, therefore we will discuss a rain plan on our planning call as well as ideal locations for us to drive and park our Ape in a way that is safe for guests, employees, and the vehicle.
Where are you located and how far will you travel?
We are based out of Zionsville, IN and will travel anywhere needed.
How do I book a date for my event?
Fill out our inquiry form and our team will reach out for a planning call so we can give you a personalized and accurate quote. A signed contract and non-refundable deposit of 50% of our service cost is required to hold your date. The remaining 50% and purchase of alcohol (paid separately) is due 30 days prior to the event. Our cancellation and refund policies are outlined in our contract which will be sent out once our planning call is over and your quote is sent and approved.
What happens to the kegs and liquor after the event?
All liquor bottles will be left for the host to take. If we provide the kegs, they will be collected after the event and returned for the keg deposit.
Is power required?
A standard plug in is required to run our taps. We can bring a quiet generator if reliable power is not on site.
Do I need to provide my own glasses?
We will work with you on what is best for your event. If you want us to provide plasticware or if you want us to use the facilities glasses, we will work with your preference and develop a plan through our consultation process.
I have more questions about Vivilo and its services
Call us, text us, email us, arrange a face-to-face meeting with us. We would love to hear from you to discuss your event and how we can assist in making it memorable.
What add-on’s do you offer?
You dream it, we will do it. Custom signage, flowers, balloons, etc… We have third party vendors and can work with your vendors to make your event extra special.
Can we use Vivi in photoshoots?
Absolutely!!! Vivi loves to be photographed.